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Riverside Store · 1430 3rd St, STE #1 1430 3rd St, Riverside Mon–Fri 8:00am–4:30pm · Sat 8:00am–12:00pm · Sun Closed Product help & orders (951) 965-4037
Call to order (951) 965-4037
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Local store in Riverside, CA Real product help from our team 575+ products from trusted brands 10+ years serving tree crews

Customer care

Straight answers before
and after your purchase.

Learn how ordering works, what to expect for pickup or shipping, and how our Riverside team can help with returns, warranties, and product compatibility.

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Ordering

Order with a real person.

Our online catalog helps you find the right item. A team member then confirms the exact product, current price, availability, and fulfillment details before your order is completed.

01

Find your product

Search by product name, brand, category, or SKU. Keep the SKU or product reference handy.

02

Call the store

We’ll confirm compatibility, current availability, price, and any product-specific considerations.

03

Confirm fulfillment

Arrange Riverside pickup or ask which shipping options are available for your items and destination.

Pickup & shipping

Know what to expect.

Riverside pickup

Wait until our team confirms that your item is ready before traveling to the store. Bring your order details and the name used when placing the order.

Shipping questions

Shipping eligibility, timing, and cost depend on the item and destination. Call before ordering so we can explain the available options. Oversized, hazardous, cut-to-length, and special-order products may require different handling.

Get store directions →

Returns & exchanges

Call before returning an item.

Return eligibility depends on the product, its condition, and manufacturer requirements. Contact the store with your purchase details before bringing or sending anything back so we can confirm the appropriate next step.

  • Keep the receipt, packaging, manuals, accessories, and tags.
  • Do not use, install, cut, modify, or mark an item you may need to return.
  • Life-safety equipment, PPE, consumables, cut-to-length goods, and special orders may have additional restrictions.
  • Defective-product claims may be handled under the manufacturer’s warranty process.

Our team will explain the applicable terms before completing a phone order whenever an item has special restrictions.

Manufacturer warranty

We’ll help you find the right path.

Warranty coverage and claim procedures are determined by each manufacturer. Call with the product name, SKU, purchase details, and a clear description of the issue. We can help identify the manufacturer’s documentation and explain the next step available for that product.

Normal wear, misuse, improper installation, unapproved modification, and damage outside the manufacturer’s coverage may not qualify.

Call for warranty help

Frequently asked questions

Quick answers.

For product-specific or time-sensitive questions, calling the Riverside store is always the fastest option.

Does the website show live inventory?

No. Product availability can change throughout the day. Call and wait for confirmation before visiting for a specific item.

Can you help me choose compatible equipment?

Yes. Share the equipment you already use, the intended application, and the relevant model or specifications. Final selection and safe use remain the responsibility of the trained user.

Can I order a product that is not shown online?

Call with the brand and model. The online catalog may not reflect every product or special-order option available through our suppliers.

Do you sell to crews and businesses?

Yes. Call to discuss the products and quantities you need. Availability and pricing are confirmed for each order.

Are online prices guaranteed?

We work to keep catalog information accurate, but pricing and specifications can change. Our team confirms the current price before completing a phone order.

Call to order (951) 965-4037